I had worked in customer svc before and know all about nasty
customers, so I would never want to be an unreasonable customer if
I can help it. And I was not un-nice to them...I'd even overlook
their mistakes the first couple of times...until it got too much.
The lower level staff weren't unhelpful but their system is a joke.
The worst was their manager - he was not nice, nor helpful, and
even passed sacarstic remarks.
